Consumer Services

Consumer Services is dedicated to helping retailers grow their customer base by providing consumers with greater freedom of choice in payment. By enabling a variety of payment options — including stored value and alternative payment methods — across multiple channels, consumers are empowered to access diverse funding sources. This not only enhances convenience but also drives spending at participating retailers. Ecentric Consumer Services ensures that the most suitable payment solutions are aligned with the needs and preferences of each customer segment.

Ecentric-Payment-Solution infographic image
1Voucher Logo

1Voucher is a prepaid solution that allows cash-based consumers to convert their cash into digital value for in-store purchases.

It is a safe, free and cardless payment method. This is important, because consumers want choices and they are open to new solutions, especially cashless options, for safety and convenience.

As a payment solutions expert, Ecentric Payment Systems has partnered with Flash Group to bring 1Voucher to consumers and merchants in South Africa. 1Voucher, which sees more than 25 million vouchers sold every month, is the most widely distributed voucher in the South African market. Retailers can now empower cash-based consumers by offering a seamless and secure way to digitise their cash for in-store purchases.

consumer services page image of smiling lady holding up card

How it works:

Customers purchase a 1Voucher from retailers in the Flash Group’s network, receiving a 16-digit PIN which represents the digital value. This PIN can be shared, used in-store , as well as being used with selected partners. 1Voucher can be redeemed within categories as diverse as shopping, entertainment, travel, communication, crypto and trading, healthcare, betting, and utilities.

Value to retailers:

  • Access to new customer segments that have largely been underserved within South Africa
  • Straightforward integration: Accepting 1Voucher requires minimal changes to a merchant’s existing point-of-sale infrastructure
  • Future ready: 1Voucher is already accepted at popular retailers within Ecentric’s network, and the list is growing

Value to consumers:

  • Provides a simple, safe, and secure way to convert cash to digital value without needing a bank account or credit card
  • Addresses the need for payment choices and cashless options arising from both safety and convenience concerns
  • Offers choice and control over spending, as well as reduced fees compared to cash deposits
Contact us today to find out more about how 1Voucher can help you reach, and accept digital payments, from new cash-based customers.
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Gift cards | Stored Value

Stored value cards, also known as gift cards, are a versatile payment solution processed by  Ecentric. As a leader in African payments, Ecentric has significant experience in the issuing space, processing over R1-billion worth of card payments annually. Our unique, in-house developed stored value card is designed to cater for a variety of unique requirements.

Ecentric’s gift cards offer flexibility and functionality to meet market demands and technological changes. The market value for these types of cards is estimated at $1.5-billion in 2025, forecasted to grow to $2.27-billion by 2029, with a compound annual growth rate of 10.9%. Gift card trends indicate a move towards digital adoption, consumers valuing convenience and instant delivery, as well as their use in corporate incentives and retail partnerships

Value to retailers:

  • Easy activation and reloadable/ reusable functionality
  • Uncomplicated reconciliation and no additional hardware required
  • Provides valuable insights into consumer behaviour and spending patterns
  • Can help boost marketing strategies and bolster loyalty programmes
  • Merchants can earn extra income from breakage  – expired cards, unredeemed funds – and interest on capital
  • Increased sales, as shoppers tend to spend more than the card value
  • Lower merchant costs associated with traditional payment processing
  • Offers adaptability: gift cards can be used as incentive/rewards cards, staff cards, and refunds
  • Allows retailers to capture a broader customer base

Value to consumers:

  • Flexible uses
  • Convenience and instant delivery, physical or digital
  • Can be used for corporate incentives and rewards
  • Allows for personalised gifting
Contact one of our sales representatives for more detail on how Ecentric’s stored value cards work and how you can get started today.
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Money Badger Logo

Money Badger provides Crypto QR Payments, which is a scan-to-pay technology enabling quick cryptocurrency payments at the till.  Money Badger enables merchants to capitalise on the high crypto adoption in South Africa, where 9.4% of the population, or just short of 6-million people, use crypto. 

Merchants that enable this cohort of people to spend their cryptocurrency in-store, receive the exact rand amount of the purchase with no volatility risk. This cutting-edge payments solution is available for point-of-sale, and mobile payments. Supported by regulatory clarity and licensing, the technology makes crypto payments user-friendly, cheap and reliable.

How it works:

Shoppers use their crypto wallets to scan a QR code. Money Badger then collects the crypto payment, liquidates it into rands and settles the exact rand amount to the merchant’s bank account, acting in an intermediary capacity.

Money Badger supports various wallets, including Luno, VALR, Binance and all Bitcoin Lightning wallets, either by scanning directly, or through a companion app. By converting the crypto into rands, Money Badger avoids cross-border transfers. The technology enables refunds of various types.

Value to retailers:

  • Access the widest possible audience of customers who spend cryptocurrency
  • Receive the exact rand amount with no volatility risk
  • Next business day settlement and daily reconciliation
  • Reduced risk of fraud
  • Easy to integrate with full payment control
  • Compatible with POS systems
  • Benefit from wallet partners who are motivated to grow crypto payment adoption and therefore actively promote merchants who accept payments
  • Money Badger conducts KYC for value stores and relevant merchants, and employs AML/CFT policies, due diligence and risk management.

Value to consumers:

  • Money Badger provides a way for customers to spend their cryptocurrency  in-store
  • Scan-to-pay technology makes payments fast and simple
  • Supports a wide range of popular crypto wallets
  • Already enabled at more than 1,500 Pick n Pay stores and growing
Contact us today to learn more about how Money Badger can benefit your business by bringing in new customers eager to spend crypto currency on your goods.
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Payflex Logo

Payflex is South Africa’s most flexible payment provider, allowing shoppers to split their purchases into interest-free instalments. 

Ecentric Payment Solutions, has partnered with Payflex to bring the country’s largest independent buy-now-pay-later offering to merchants seeking to bolster their in-store payment options. To date, Payflex already has more than 2,2-million registered customers with more than R300-million spent through the platform a month. 

To consumers, Payflex offers zero interest or fees and has a quick and easy approval process, making it an extremely attractive option at checkout, bolstered by innovative repayment options driven by customer demand. Insights show a high percentage of shoppers spend more, shop more frequently, and would not have made a purchase without Payflex.

How it works:

Using the Payflex app, a customer logs in and is ready to scan. In-store, the teller rings up items and selects Mobile Wallet on the POS. The shopper selects Payflex, and a QR Code is displayed. The shopper scans the QR code using the Payflex App, reviews the total amount, selects a card, and then reviews the payment plan. To release goods, the first instalment must be paid. The strength of the solution lies in the fact that shoppers experience instant registration, approval and purchases in under 90 seconds.

Value to retailers:

  • Increases sales by attracting more customers 
  • Increases conversion rates, boosting average order value
  • Merchants receive the payment upfront while Payflex takes on the risk of collecting instalments. Swift settlements improve merchant liquidity
  • Enhances customer experience, improving satisfaction and encourages repeat purchases
  • Merchants can access Payflex’s shopper base of more than 2.2-million customers for marketing opportunities, driving sales growths. This includes introduction to their shopper network and access to media packages
  • Offers increased flexibility and enhanced affordability for customers through additional repayment plans

Value to consumers:

  • Offers flexible repayment options
  • Every purchase is interest-free
  • Provides access to exclusive deals, discounts, and promotions at over a thousand leading stores
  • Quick and easy approval process
  • Instant query resolution and self-service through the Payflex AI Chatbot
Contact us today to speak with our teams about how Payflex can bolster your in-store payment options.
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VAS (Value Added Services)

Value Added Services (VAS) allows retailers to boost revenue, attract more foot traffic, and offer greater convenience to customers. With a market worth over R500 billion and strong demand for services like airtime, electricity, and bill payments, VAS provides a low-cost, high-margin opportunity. It helps retailers differentiate themselves, reach underbanked communities, and position their stores as essential, one-stop destinations—while supporting digital adoption and financial inclusion.

As a payment solutions expert, Ecentric Payment Systems has partnered with various service providers to bring VAS to consumers and merchants in South Africa. VAS (consisting of Airtime and Data, Bill Payments, Prepaid Services (Electricity, Water, and Digital Content), Instant Money and Money Transfers and Digital Wallet top ups, account for Approximately 700 million VAS transactions are processed through retailers in South Africa each month

VAS

How it works:

The customer tells the cashier they want to buy or pay, the cashier selects the service on the POS and provides the required details, the cashier inputs the amount, the POS processes the transaction in real time, upon successful payment a receipt is generated and given to the customer.

Value to retailers:

  • Additional Revenue with Low Overhead
  • Increased Foot Traffic and Basket Size
  • Improved Customer Convenience and Loyalty
  • Competitive Differentiation
  • Streamlined Operations and Quick Transactions
  • Enables efficient checkout with minimal additional training for staff.
  • Data and Insights
  • Supports Financial Inclusion

Value to consumers:

  • Convenience

Access multiple essential services (airtime, prepaid electricity, bill payments) all in one place while shopping.

  • Instant Service Delivery
  • Accessible to Everyone

Cash and card payments accepted, making services available to underbanked or unbanked consumers.

Helpful in areas with limited internet or smartphone access.

  • Reliable and Secure
Contact us today to speak with our teams about how We can boost revenue, attract more foot traffic, and offer greater convenience to customers.
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