1.1 Ecentric Payment Systems (Pty) Ltd, hereafter referred to as the Company, with the following information:
1.1.1 Registration Number: 2001/029509/07
1.1.2 Physical Address: 2nd Floor Great Westerford Building, 240 Main Road, Claremont, Cape Town, Western Cape, 7700
1.1.3 Postal Address: 2nd Floor Great Westerford Building, 240 Main Road, Claremont, Cape Town, Western Cape, 7700
1.1.4 Email Address: firstname.lastname@example.org
1.1.5 Contact Number: 021 681 9600
1.2 Information Officer:
1.2.1 Name: Yaaseen Sheik
1.2.2 Email Address: email@example.com
1.2.3 Contact Number: 021 681 9600
2.2 In performing the Company’s services in the ordinary course of business, the Company may collect, use and disclose Personal Information. Anyone from whom the Company collects such information can expect that it will be appropriately and lawfully protected and that any use of or other dealing with this information is subject to consent, where this is required by law. This is in line with the general privacy practices of the Company.
2.3 This Policy sets out how the Company collects, uses, discloses, and safeguards the Personal Information it processes in the course of its business.
3.1 In this Policy, in addition to the other terms that have been defined in the body of the Policy, the Company makes use of the following terms:
3.1.1 “Personal Information” means all information which may be considered to be personal in nature or information about an identifiable natural and / or existing juristic person (where applicable) in terms of the Electronic Communications and Transactions Act 25 of 2002 (“ECTA“), the Consumer Protection Act 68 of 2008 (“CPA“) and the Protection of Personal Information Act 4 of 2013 (“POPIA”); and
3.1.2 “User, you, your or yourself” refers to any person who makes use of the Website for any purposes whatsoever, whether or not such use is free of charge or paid for.
3.2 In addition, unless the contrary is specified, terms that are used in the Policy that are specifically defined in POPIA, are given the meanings ascribed to them in POPIA.
4.1 The Company may collect Personal Information in conducting its ordinary business operations, including through the use of its Websites. In processing such Personal Information, the Company at all times ensures that (i) it complies with the provisions of POPIA, and (ii) such Personal Information is used for legitimate business purposes.
4.2 We collect most Personal Information directly from you. For example, we will collect your Personal Information from you when you:
4.2.1 do business with us, either as a customer or supplier or a potential customer or supplier;
4.2.2 complete our contact form or join our mailing list;
4.2.3 make an enquiry via telephone or email;
4.2.4 register on our websites;
4.2.5 interact with our sites, services, content and advertising;
4.2.6 submit your resume or curriculum vitae;
4.2.7 request information from us;
4.2.8 communicate with us through correspondence, chats, email, over the phone or when you share information with us through other social applications, services or websites;
4.2.9 provide your Personal Information to us in person, for example at an industry trade show or event; or
4.2.10 apply for a credit account with us.
4.3 The information we may collect is as follows:
220.127.116.11 Name and surname;
18.104.22.168 Identity number;
22.214.171.124 Physical address;
126.96.36.199 Postal address;
188.8.131.52 Mobile, home and work contact numbers;
184.108.40.206 Email address;
220.127.116.11 Date of birth;
18.104.22.168 Employment details;
22.214.171.124 Your device ID;
126.96.36.199 Device type;
188.8.131.52 Geo-location information;
184.108.40.206 Computer and connection information;
220.127.116.11 Statistics on page views;
18.104.22.168 Traffic to and from our sites;
22.214.171.124 Advertisement data;
126.96.36.199 IP address and standard web log information;
188.8.131.52 Details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
184.108.40.206 Credit information, including any late or outstanding payment you owe to us;
220.127.116.11 Your activity on our websites, or services; and/or
18.104.22.168 Any additional information relating to you that you provide to us directly through our website.
4.3.2 Juristic Persons/Corporate Entities
22.214.171.124 Registration number;
126.96.36.199 Physical address;
188.8.131.52 Postal address;
184.108.40.206 Mobile, home and work contact numbers;
220.127.116.11 Email address; and
18.104.22.168 Value-Added Taxation (“VAT”) number.
22.214.171.124 Your device ID;
126.96.36.199 Your device type;
188.8.131.52 Geo-location information;
184.108.40.206 Computer and connection information;
220.127.116.11 Statistics on page views;
18.104.22.168 Traffic to and from our sites;
22.214.171.124 Advertisement data;
126.96.36.199 Details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
188.8.131.52 IP address and standard web log information;
184.108.40.206 Credit information, including any late or outstanding payment you owe to us;
220.127.116.11 Your activity on our websites, or services; and/or
18.104.22.168 Any additional information relating to you that you provide to us directly through our website.
5.1 The Company operates its Website, and conducts its business in general, in accordance with South African legislation. The Company considers it imperative to protect the privacy interests of data subjects.
5.2 In the event that the Company sends Personal Information outside of South Africa (including if such information is hosted offshore), the Company will ensure that it takes all reasonable steps to ensure that it complies with all applicable laws in this regard, including POPIA.
5.3 We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.
5.4 The purposes for which we usually collect, use and disclose Personal Information depends on the nature of your interaction with us, but may include the following purposes:
5.4.1 to enable you to use our products and/or services;
5.4.2 to manage our relationship with you;
5.4.3 to assess your credit application, service and manage any credit account, register any security interests and when necessary, undertake debt recovery action;
5.4.4 to operate, protect, improve and optimise our products, websites, services, business and our users’ experience, such as to perform analytics, conduct research and training and for advertising and marketing;
5.4.5 to send you products, services, support and administrative messages, reminders, technical notices, updates, alerts, and information requested by you;
5.4.6 subject to possible limitations and qualifications set out in applicable laws, to send you marketing and promotional messages and other information and offers that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
5.4.7 subject to possible limitations and qualifications set out in applicable laws, to administer contests or other promotional activities or events sponsored or managed by us or our business partners;
5.4.8 to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties;
5.4.9 to consider your employment application and where applicable, to carry out the employment relationship;
5.4.10 to respond to requests for information and other general inquiries about our products and services;
5.4.11 to innovate our delivery of products and services;
5.4.12 in the event of late payment or bankruptcy, to collect funds due to us;
5.4.13 Where we have a duty or a right to disclose in terms of law or industry codes; and/or
5.4.14 Where we believe it is necessary to protect our rights.
6.1 We and/or our carefully selected business partners may send you direct marketing communications, information and offers about our services and products that we think may interest you. This may take the form of emails, SMS, mail or other forms of communication. You may opt-out of receiving marketing communications from us by contacting our Privacy Officer using the details set out below or by using the opt-out facilities provided in our communications (e.g. an unsubscribe link). Where required by applicable law, we will only send you email or SMS marketing emails with your consent.
7.1 All Personal Information retained on the Company’s database, including such information obtained through the use of the Website, is in accordance with the retention provisions set out in the applicable laws and regulations of South Africa, including those set out in POPIA.
8.1 It is important to note that you have rights in relation to your Personal Information.
8.2 You have the right to contact the Company at any time to ask the Company to:
8.2.1 confirm that it holds your Personal Information (at no charge);
8.2.2 provide you access to any records containing your Personal Information or a description of the Personal Information that the Company hold about you (subject to payment of a prescribed fee); and / or
8.2.3 confirm the identity or categories of third parties who have had, or currently have, access to your Personal Information (also subject to payment of a prescribed fee).
8.3 The Company’s contact information is as set out in section 1.2 of this policy.
8.4 When you make a request regarding your Personal Information, the Company will take reasonable steps to confirm your identity.
8.5 There may be times when the Company cannot grant access to your Personal Information, including where granting you access would (i) interfere with the privacy of others, or (ii) result in a breach of confidentiality. The Company will always provide you with reasons if this is the case.
8.6 If you are of the view that any Personal Information that the Company holds about you is incorrect in any way, including that it is inaccurate, irrelevant, outdated, incomplete or misleading, you are allowed to ask the Company to correct it. If you believe that any Personal Information that the Company holds about you is excessive or has been unlawfully obtained, you can ask the Company to destroy or delete it. You may do the same if you think that the Company has retained if for longer than necessary, given the purpose. The Company will do so unless there are good grounds not to (such as that the Company is required to hold it for a period prescribed by any applicable legislation).
8.7 It is important, however, to understand that if you withdraw your consent for the Company to use some of your Personal Information, it may affect the quality and level of service that the Company can provide to you.
9.1 The Company has adopted a security model to protect your Personal Information that complies with generally accepted information security practices and procedures. As part of the Company’s security systems, the Company has implemented fire-wall technology, password controls, encryption processes and antivirus software. This is in addition to as the physical security measures adopted by the Company to ensure that it takes all appropriate, reasonable technical and organisational measures to prevent (i) loss of, damage to, or unauthorised destruction of Personal Information, and (ii) unlawful access to or processing of Personal Information. The Company has a stringent security policy in place that every officer, employer and supplier of the Company must adhere to.
9.2 The Company confirms that it takes all reasonable measures to:
9.2.1 identify all reasonably foreseeable internal and external risks to any Personal Information in its possession or under its control;
9.2.2 establish and maintain appropriate safeguards against any risks that are identified by the Company;
9.2.3 regularly verify that these safeguards are effectively implemented by or on behalf of the Company; and
9.2.4 ensure that such safeguards are continually updated in response to new risks or deficiencies in previously implemented safeguards.
10.2 Cookies are small files containing information that a website uses to track a visit by a user. The Company uses session cookies to better understand how the Website is used by users to improve the performance of the Website for users, particularly the way search pages are delivered. The Company has installed settings on the Website to ensure that session cookies do not remain on your computer at the end of your visit to the Website, and cannot be used to obtain any personally identifiable details.
11.2 Any communications that you do receive from the Company pursuant to clause 11.1 will set out how to opt out of receiving future communications from the Company, free of charge, if you no longer wish to receive material for any reason whatsoever. The Company will only send you marketing messages when you tick the relevant boxes at certain times when engaging with the Company.
12.1 The Company, in its sole discretion, reserves the right to update, modify or amend this Policy from time to time with or without notice. You therefore agree and undertake to review the Policy whenever you visit the Website. Save as expressly provided to the contrary in this Policy, any amended version of the Policy shall supersede and replace all previous versions thereof.
13.1 Questions, concerns or complaints related to this Policy or the Company’s treatment of Personal Information should be directed to the email address set out in section 1.2 of this policy.